Juneau School District, Juneau

Paraeducator

November 2021 - May 2022

• Provided liaison support for immediate staff in my department regarding computers and ancillary equipment.
• Acted as onsite technical consultant and escalated appropriate tickets.
• Developed advanced abilities and strategies for working with challenging individuals.

Formal Blizzard LC

Owner

May 2020 - Present

• Own and operate a live streaming company ranked in the top tier percentage of viewership per Twitch Interactive.
• Installation and support of hardware and software to include basic server setup, configuration, as well as troubleshooting.
• Advanced customization of chatbots to enhance user experience and ease of use.

Arctic Chiropractic

Patient Care and Database Specialist

February 2019 - November 2021

• Patched and maintained Chirotouch, 2020viewer, Opallight, applications used in medical practice.
• Responsive to IT issues for business needs including, troubleshooting, repair, diagnostic, hardware upgrades, maintenance, and ticket escalation.
• Minimized outage times and increased productivity of the business.
• Worked with our HIPAA compliance officer to maintain compliance by ensuring security of email servers and patching and teaching employees security practices.

Northstar Trekking

Ground Crew

Summer 2016

• Utilized advanced communication skills in delivering daily safety briefings in multiple languages to ensure client safety.
• Met FAA and Tour Operations Safety guidelines governing aviation standards and passed multiple surprise audits.